Returns & Exchanges

At neue., we want you to be completely satisfied with your beauty ritual; if a product isn't the right fit, you can return it within 30 days of purchase. We offer seamless returns and exchanges on all items that are unopened or gently used.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package Your Items

Securely place the products in their original packaging and include the packing slip to ensure your return is processed accurately.

3

Ship It Back

Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing