Frequently Asked Questions

Everything you need to know about your neue. beauty routine.

What is the standard shipping time for neue. products?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.

Are your beauty products cruelty-free and vegan?

Yes, all neue. products are 100% cruelty-free and vegan. We never test on animals and ensure all our ingredients are ethically sourced and plant-based.

What is your return policy if a product doesn't suit my skin?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of receipt for a full refund, even if it has been opened.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

Our team processes orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.